About Us

Who We Are

RC Business Solutions was founded on a simple belief: that businesses deserve access to exceptional customer service talent without the overhead. We built our operation in Jamaica to deliver exactly that: fluent English speakers, rigorous training, and a culture of accountability that our clients can see in their numbers.

What We Do

Your Operations, Our Expertise

We run your customer-facing operations so you don't have to. That means your inbound calls get answered, your chats get replied to, your emails get resolved, all by a dedicated team of trained agents who represent your brand as if they were sitting in your own office. We handle the hiring, training, scheduling, quality monitoring, and compliance. You stay focused on growing your business.

Voice Support

Inbound and outbound call handling by fluent English-speaking agents trained to your brand voice and customer expectations.

Digital Channels

Live chat, email, and messaging platform support with consistent, fast resolution across every channel your customers use.

Back-Office

Data entry, order management, document processing, and administrative tasks handled accurately and at scale.

Our Leadership

The People Behind the Operation

Rohan Scarlett

Chief Executive Officer

Rohan founded RC Business Solutions with one clear goal: to give small and mid-sized companies access to the same quality of customer service infrastructure that enterprise brands take for granted. He leads the company's strategy, client relationships, and culture.

Glen Carter

Chief Operating Officer

Glen oversees day-to-day operations across all three Jamaica locations, ensuring every client engagement runs on time, on standard, and on budget. His background in operations management drives the consistency our clients rely on.

David Fullwood

Chief Information Officer

David leads the technology and compliance infrastructure that makes our operation reliable and audit-ready. From network redundancy to HIPAA controls, he ensures the systems behind our agents are as strong as the agents themselves.

Our Locations

Three Locations Across Jamaica

Kingston

Our headquarters and largest delivery center, serving clients across voice, chat, and back-office functions.

Mandeville

Our central Jamaica facility, providing redundancy and additional capacity for growing client accounts.

Treasure Beach

Our south coast center, purpose-built for focused, specialist support teams.

Cost savings comparison, RC Business Solutions vs US-based staffing

Why It Works

Real Savings. Real Numbers.

30–45% reduction in customer service labor costs, guaranteed on paper before you sign.

We handle HR, recruitment, and attrition so your management team never has to.

A 50-seat team with RC saves an average of $1.2 million per year compared to equivalent US staffing.

How We Build Great Agents

Training That Shows Up in Your Metrics

Step 1

Onboarding (Week One)

Every agent goes through a full week of onboarding covering soft skills, communication standards, and your brand-specific requirements before they take a single call.

Step 2