How much can I save by outsourcing to a Jamaica BPO?

RC Business Solutions clients typically save between 30% and 45% on customer service labor costs. A 50-seat operation saves an average of $1.2 million per year compared to US-based staffing.

Is RC Business Solutions HIPAA compliant?

Yes. RC Business Solutions is fully HIPAA, PCI, and SOC II compliant with 24/7 physical security, access controls, CCTV monitoring, and US-based hosting across all locations.

Where is RC Business Solutions located in Jamaica?

RC Business Solutions operates from three locations in Jamaica: Kingston (headquarters), Mandeville, and Treasure Beach.

Jamaica's Premier Contact Center

Exceptional Customer
Service, At Half
the Cost

RC Business Solutions provides world-class nearshore contact center services from Jamaica. Fluent English speakers, structured training, and compliance built in from the start.

Get a Free Consultation Explore Services

45%

Max Labor Savings

Jamaica Locations

24/7

Operations

What We Do

Full-Spectrum Contact Center Services

From inbound support to sales and back-office operations, we handle every customer touchpoint with precision, empathy, and consistency.

📞

Inbound Customer Support

Dedicated agents trained to your brand voice and product knowledge, resolving customer issues with empathy and efficiency around the clock.

💬

Live Chat & Email Support

Omnichannel coverage across chat, email, and messaging platforms. Consistent, fast resolution no matter how your customers reach out.

📈

Sales & Upselling

Revenue-focused agents who understand your funnel, converting inquiries into customers while keeping satisfaction high.

🔄

Back-Office Processing

Data entry, order management, document handling, and administrative work. Handled accurately and at scale, without the overhead.

🎯

Quality Assurance

Weekly calibration sessions, call reviews, gamified performance management, and continuous agent coaching. Built into every engagement.

🏥

Healthcare & Regulated Industries

HIPAA-compliant agents trained to handle sensitive data with the protocols and discretion your industry demands.

Compliance & Security

Built for Regulated Industries

We don't just check compliance boxes. We build security into every layer of our operation, from physical access to network infrastructure to data handling protocols.

HIPAA

Healthcare

PCI

Payment Data

SOC II

Trust & Security

✓

24/7 Physical Security. Access-controlled facilities with full CCTV monitoring across every location.

✓

Fully Redundant Fiber. Dual fiber connections eliminate downtime and keep your operations running continuously.

✓

US-Based Hosting. All data hosted on US-based servers with enterprise-grade, compliance-certified firewalls.

✓

Role-Based Access. Agents only access what they need. Comprehensive access logging and auditing built in.

✓

Client-Accessible Quality Tools. Full transparency into agent performance, call recordings, and compliance metrics.

Our Process

Quality Is the Program

Every engagement is built on a structured quality framework. Not an afterthought bolted on after problems arise, but the foundation everything else is built on.

Weekly Calibration Sessions

We meet with your team weekly to align on performance standards, handle edge cases, and ensure your brand voice stays consistent across every agent interaction.

Individual Agent Coaching

A minimum of one hour of individual coaching per agent each week. We invest in your people because better agents mean better customer outcomes for everyone.

Call Review & Monitoring

Random call reviews give you visibility into real interactions. Combined with full access to our quality tools, you'll always know exactly what's happening.

Gamified Performance Management

We use purpose-built gamification and incentive programs to keep agents motivated, with quality as the primary performance driver, not just volume.

Why Jamaica

Nearshore Advantage, Zero Accent Barrier

Jamaica is the third-largest English-speaking country in the Western Hemisphere, with cultural alignment to the US market that offshore alternatives simply cannot replicate.